FAQ

Poster paper suits crisp illustrations, typography and photography, and works beautifully behind a frame. Canvas adds texture and depth and is the better choice for painterly or abstract artwork, especially as a gallery wrap.

Black, white, natural wood and walnut frames, plus a gallery wrap option for canvas (the image continues around the edges, no frame needed). Framed and gallery-wrapped pieces arrive ready to hang, with hardware attached.

26 sizes from 4x6 in (10x15 cm) to 36x48 in (91x122 cm), including A4, A3, A2, A1, A0, B2 and B1. Every size is listed with inches and centimeters on the product page.

As a rule of thumb, a single piece above a sofa or bed looks best at two-thirds of the furniture width: 24x36 in or 30x40 in above a sofa, 18x24 in above a desk or dresser, 8x10 in to 12x16 in for shelves and gallery walls. Measure the wall and tape out the size before ordering if you are unsure.

We print from high-resolution files and check every piece by hand, but screens differ. Small differences in color between your display and the print are normal.

Not at the moment. If you need a size that is not listed, email contact@decolify.com and we will tell you whether it is possible.

Major credit and debit cards and the express methods shown at checkout (such as Shop Pay, Apple Pay and Google Pay, where available). Your card is charged when the order is placed.

Prices are shown in US dollars. Your bank converts the amount to your local currency at its own rate.

Yes. Every order ships Delivered Duty Paid: all import duties, customs fees and taxes are included in the price you see at checkout. Nothing is charged on delivery.

To the United States, the United Kingdom and all European Union countries.

Free, on every order, to every country we ship to.

Every piece is printed to order in Türkiye: 1–3 business days of production, then 3–6 business days in transit. Total: 4–9 business days from your order. Weather, customs and carrier delays can occasionally add a few days.

United States: USPS, FedEx or UPS, whichever is fastest for your address. European Union: FedEx. United Kingdom: Evri.

We email you a tracking number as soon as your order ships. Use the link in that email or the carrier's website; tracking can take up to 24 hours to show the first scan.

If the order has not shipped yet, email contact@decolify.com with your order number and the new address as soon as possible. Once the package is with the carrier we cannot redirect it.

Email contact@decolify.com within 30 days of delivery with your order number and photos of the damage and the packaging. We send a replacement or refund you in full, and in most cases you will not need to send the item back.

Send your order number and a photo of what you received to contact@decolify.com. We ship the correct item at no cost and tell you what to do with the wrong one.

Check with household members, neighbors and your building's mail room, and wait 24 hours: carriers sometimes scan packages before the final drop. If it still has not arrived, email us your order number and we open an investigation with the carrier and arrange a replacement or refund.

Yes. You have 30 days from delivery to request a return, free of charge, as long as the item is unused and in its original packaging.

Email contact@decolify.com with your order number and the reason. Once approved, we send you a prepaid return label and the address of our return facility in your region (United States, United Kingdom or European Union). Please use our label; returns sent without it cannot be accepted.

Once we receive and inspect the return, we email you the approval and refund your original payment method within 5–10 business days. Your bank may take a few more days to post it.

The fastest way is to return the original item and place a new order for the size, material or frame you want.